York Pavilion Hotel, Sure Hotel Collection by Best Western
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Nice, comfortable room which was clean and had everything we needed. The dining room was a bit 'clinical' and quiet so we ate meals in the bar which was a little livelier. The hotel had a lot of character and history which was very interesting.
Linda
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The helpfulness and politeness of all the staff. The bar and dining facilities. It's quietness and comfort.
John
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Everything including the decor , rooms , reception and bedrooms
Paul
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I stayed here previously for a conference, and enjoyed the environment - it feels like it’s outside the city, with fields and pubs nearby. But it’s really not that far from the city. So for an informal planning meeting a colleague and I decided to return here. I love the pub, The Plough, just a few minutes’ walk away. And the staff are friendly. It’s often booked for weddings so there is a happy vibe. And if you don’t mind a bit of a walk, the city centre or one of the University campuses is within striking distance.
Mark
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Excellent location, easy to get into York and to the university. The kitchenette was very useful for us and the accommodation was spacious. Very comfortable bed and little noise despite being on busy road. We slept well!
Alison
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Staff were lovely and very friendly! The room was amazing value for money and the hotel itself is beautiful. Everywhere was clean and the room was well equipped with fresh towels, toiletries and coffee. We also had a card and box of chocolates in our room as the hotel knew it was a celebratory trip, this was a lovely touch.
Molly
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Exceeded our expectations. Very comfortable. Great breakfast with multiple options. Also had dinner there a few nights. The staff were friendly and efficient. Even though it was a 45-minute walk from the city centre, it was no problem. The number 7 bus stops right in front and runs every 10-15 minutes. It takes you right to the railway station. We used it often. £2 fare per person. The walk in was wonderful. Either along the river or on the street. So much to see.
Lucy
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Couldn’t be happier with this hotel! Myself and my husband went on a ‘mini moon’ after our wedding and we’re stopping in 1 city a night and I booked this hotel as it was the cheapest I could find on short notice, we explained this over messages to see if we could get any packages, they replied but I hadn’t seen it they said almost £10 for chocolates and more for champagne, I didn’t respond as I hadn’t saw but once we arrived they upgraded our room for free!! And on arrival to the room there were free chocolates and a congratulations card! The room was beautiful with an amazing balcony and 4 poster bed!! Would happily stay again 😍
Tuft
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The aesthetics and beautiful corners. Staff was kind,some of them really kind. Also the localisation, wonderful for go walking to the university or the city center ( i love to walk)
Maria
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The staff we met were fantastic. Karim, in the bar was always helpful and attentive and VERY professional. We also met Ash (the chef) who did the hotel proud, we all had specials on our first night and they were fabulous. He also accommodated our request for cheese which was not on the menu. Ricardo served us dinner, he also talked to chef about the cheese and then gave us a history lesson and a tour of the building, we felt like VIPs. (and we honestly weren't) The breakfast waiters and waitresses were all friendly and kept the tables clean and tidy. The breakfast menu was perfect and again the food was delicious. The hotel itself had lots of character and beautiful grounds, the rooms were perhaps a little dated but they were comfortable and clean and it was wonderfully peaceful where we were despite there being some functions. We stayed for three nights and had a wonderful time. Buses were regular which meant we could enjoy a glass of wine in York too.
Alison
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