York Pavilion Hotel, Sure Hotel Collection by Best Western

The helpfulness and politeness of all the staff. The bar and dining facilities. It's quietness and comfort.

A beautiful hotel with stunning communal spaces and beautiful garden areas. The barman was polite, friendly and helpful on our first evening. The shower was lovely and strong.

Beautiful hotel in a lovely location. We only stayed one night so didn't make the most of all the facilities. Would loved to have sat in the beautiful gardens with afternoon tea, or a cocktail! Staff very nice, breakfast room had a lovely ambience and plenty to choose from at the buffet, as well as ordering a full English. Bedroom was very comfortable, huge double bed. We were at the front, so near the road but very little noise. Fulford is a lovely village, with local pubs, although we chose to walk into the city for dinner. Yes, we paid £15 for parking for 24 hours, no problem parking, don't know why some reviews said it was difficult. I suppose it depends on how big your car is. Every effort is made to fulfill guests' needs: iron, ironing board, fan in wardrobe. The hotel has a lot of charm and character.

Really nice welcome, nothing was too much trouble for the team, available 24/7 and it was a really nice, comfortable and a real hotel. Street parking was available and there is a good bus service into the City Centre, just be careful after eight pm as the buses shorten and an Uber/taxi might be more convenient. My son and fiancee claimed and even quieter and comfy three nights than we had!

We enjoyed the situation and the walk along the river to York centre. There is also a bus which stops opposite the hotel very convenient for the evening. It was particularly good value and the management were keen to pass on offers to its clients.